Integrating with ServiceNow
Connect your application to ServiceNow
Does your organisation or your customer work with ServiceNow, and do you want requests and statuses to be right in your own application too? ClickSmash connects your application to ServiceNow, so both parties can keep working in their own system.
In short
- Your application or portal connected to ServiceNow, through the ServiceNow API.
- Requests and statuses move back and forth automatically.
- Built in practice for Batenburg Energietechniek, in its cooperation with grid operator Stedin.
- Also for existing software we did not build.
What we connect
Which data we exchange is something we decide together. Often it is:
- Requests: a request in one system appears in the other automatically.
- Statuses: progress is up to date on both sides, without calling or emailing.
- Documents and comments: attachments and notes travel with the request.
From practice
For Batenburg Energietechniek we built a web application that lets grid operators, such as Stedin, request transformer stations and follow progress. That application is connected to ServiceNow.
How the integration works
We build the integration through the ServiceNow API. After that the exchange runs automatically. If something goes wrong, it is recorded, so it can be corrected and nothing disappears unnoticed.
Also for existing software
We also add the integration to software we did not build. We then start with a technical intake: we look at how your system is put together and what it takes to make the integration reliable.
Read more about connecting systems at connecting systems.
Want to connect your system to ServiceNow?
Tell us which system you use and which data you want to exchange. We make a proposal.
Discuss your integrationOr call 020 717 3360
Frequently asked questions
Can you connect my application to ServiceNow?
Yes. We build integrations through the ServiceNow API, for software we built and for existing applications.
Can our customer keep working in ServiceNow while we use our own application?
Yes. The integration keeps requests and statuses the same in both systems, so everyone works in their own environment.
What does an integration with ServiceNow cost?
That depends on your system and on which data you want to exchange. After a first conversation you get a proposal with a price.
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