Integrating with TOPdesk
Connect your system to TOPdesk
Does your organisation work with TOPdesk and do you want your own application to connect to it? ClickSmash builds the integration, so data ends up by itself where your team already works.
In short
- Your application, web shop or portal connected to TOPdesk.
- Including incidents, statuses, employees and assets.
- Your team keeps working in the environment it already knows.
- Also for existing software we did not build.
What we connect
What exactly we connect is something we decide together. Often it is:
- Incidents: an incident from your application or portal arrives in TOPdesk automatically.
- Statuses: progress can be followed in your own application.
- Employees and assets: the same data in both systems.
Good to know
TOPdesk is widely used by service desks and facility departments. With an integration customers or employees can report an incident from your own portal and follow its handling there.
How the integration works
We build the integration through the TOPdesk API. After that the exchange runs automatically. If something goes wrong, it is recorded, so it can be corrected and nothing disappears unnoticed.
Also for existing software
We also add the integration to software we did not build. We then start with a technical intake: we look at how your system is put together and what it takes to make the integration reliable.
More about connecting systems, and all other integrations, can be found at connecting systems.
Want to connect your system to TOPdesk?
Tell us which system you use and what has to be connected. We make a proposal.
Discuss your integrationOr call 020 717 3360
Frequently asked questions
Can you connect my application to TOPdesk?
Yes. We build the integration with TOPdesk for software we built and for existing applications.
Can you add the integration to an application that is already in use?
Yes. We start with a technical intake and then build the integration in, without the application having to be taken offline.
What does an integration with TOPdesk cost?
That depends on your system and on what has to be connected. After a first conversation you get a proposal with a price.
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